Insurance is rightly judged on the quality of support you receive in the event of a claim, or loss. At Richard V Wallis Insurance Brokers, we endeavour to arrange the most suitable insurance programme, designed around your needs, placed with top rated insurers. But that is just the start; should the worst happen, we firmly believe in supporting you at the time you need us the most, getting you back in the same position you were in before the loss – as quickly and painlessly as possible.
Dealing with a claim for a management team, who may be in disaster recovery mode can be difficult and time consuming. Your focus will quite rightly be on your business, staff, clients and general trading. Our priority is to take the complexity of a claim off your hands and negotiate a fair and prompt claim settlement on your behalf. We’re here to help when you need it most.
Providing a local, proactive, responsive and reassuring claims service is our number one priority. In addition to your usual account management team, our in-house claims experts are on hand to assist you on the claims journey, whenever you need us, wherever you need us.
We can also help analyse the causes of claims to make sure of greater prevention in the future.
In addition to dealing with insurers when there is a claim, our experts also form part of your management team, offering claims reporting, insight, trends and analysis to establish the casual effect. From here we can provide proactive advice on how to best manage your risk and improve claims performance, working with you to reduce future premiums.
Remember, our claims promise is that we are:
To make a claim please call 0121 778 5751.
Making a Claim in an Emergency
Some claims may require emergency action. If you need an immediate response, even if it’s out of hours, we’re here for you. In the first instance contact your usual Account Management team on their mobile phones. If you know your insurer, you can also use their emergency helplines. It is a good idea to check your documentation and have your policy number available, when reporting an incident.
Dealing with claims can be stressful and time-consuming, especially when liability is disputed, or you feel as though the claims costs have been inflated. We make sure insurers fight hard to defend liability where it is appropriate, and ensure that evidence is gathered and shared in a timely manner. This enables fast and accurate liability decisions. In cases where liability does have to be admitted we work with clients and insurers to achieve the most economic and stress-free outcome. However, defensibility should start before events occur by helping you strengthen your position against potential claimants.
When someone makes a claim against you or your business, you will have the right people defending your position.
Employers Liability incidents advice to clients:
Public Liability incidents advice to clients:
Property Damage advice to clients: